What do I do if I do not see my driver?

If for any reason you do not see your chauffeur, simply contact our office at (862)233-8400. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.

How do I cancel or change a reservation?

Cancellations and changes are accepted by phone only. To view our cancellation policies please view our Terms and conditions.

What kind of vehicles do you offer?

Our Chauffeured service offer Lincoln MKT, Chrysler 300, Toyota Highlanders, Chevrolet Suburban’s and Ford Transit Passenger Vehicles in our fleet.

How far in advance do I need to make a reservation?

Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.

What is the standard gratuity (TIP) you charge on every ride?

All prices are “All inclusive” of tolls tax and gratuity.

It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.

Are you closed on any major holidays?

No, we are open 24 hours a day 7 days a week 365 days a year.

Do you provide child seats in your vehicles?

Yes. We provide booster seats for kids, if needed.

Do you have a lost and found Department?

Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.

For an Hourly trip, is there a minimum number of hours the vehicle must be rented?

For 4 Passenger Sedan the minimum is 2 hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.

How is the price calculated for an Hourly trip?

For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on a number of hours the vehicle is rented. For hourly rides within the same area, the price will be calculated based on the number of hours the vehicle is rented.

Are your drivers always on time? What if the driver is delayed?

Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the drivers status.

Do you offer shared rides?

No, all rides are 100% private.

What time should I leave my home/office to catch my Flight?

We always recommend that you are at the airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend the time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility for a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.

Do you track my Flight?

Yes, we track all flights and will dispatch the driver accordingly.

Will I be charged if I cancel my existing reservation?

We have a 24 hours cancellation policy. You must cancel 24 hours before the ride for sedan and SUV, 48 hours and more for larger vehicles to avoid the full cancellation charges.

Can I make a reservation without an account?

Yes, you can! it is not obligatory. However, if you have an account and you call back or email us to book another service we will not ask you for all your information again.

Do I get a payment receipt after the trip? Will the driver provide me with one?

Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.

Are the billing transaction dates different from the travel dates?

Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).

Will I be charged exactly what I was quoted?

Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!

What credit cards do you accept?

We accept all major credit cards including Master, Visa, American Express, Discover & Diners Club

If I book my reservation well in advance, do you still need my credit card info?

Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.

Why You Should Hire A Limo Service This Thanksgiving

It is essential to make any festive occasion memorable, exciting, and filled with endless fun. Thanksgiving is an event of sharing, getting together and optimizing the relationships that you have forged over the years. Aside from the expected get-together to eat turkey and sharing beers with your loved ones, why not engage in something different and exclusive this year to create new memories? How can you make your Thanksgiving more memorable? Consider hiring a luxurious limo service to take your friends and family out for a weekend of joyriding around the city in comfort. Let us explore the different events that you can engage in during the Thanksgiving weekend in an exquisite limo.

Thanksgiving Eve

When it comes to this day, this is really no need for any special reminders to inform yourself and others about this particular day. This is mainly due to Thanksgiving eve being touted as the night when people hold parties to be in the company of loved ones. When there are crowds everywhere heading out to attend party invites, safety and security risks arise. Do not risk your life or that of your friends and family by being nonchalant about your transport arrangement. Hire limo service to have a safe and luxurious ride to and from your party venue to have peace of mind throughout the night.

Black Friday

Black Friday commemorates as one of the highest points of Thanksgiving. It is the day where you can expect extreme chaos on the streets. If you wish to participate in the shopping spree madness, do not go through all the hassle of commuting to and from your house by public transportation. Arrive at the shopping venue in style and safety with luxurious limo service.

Visiting

If you have sent out invites to friends and family during the Thanksgiving weekend, you need to provide comfortable transportation options for them. Some of your guests may not stay inside every single day, thus hiring limo service is great to get them to places safely and comfortably. Sightseeing packages are also offered by certain limo service providers which can keep your guests entertained. The experienced limo driver is set to navigate through your city to give your loved ones the time of their lives.

Airport Transport

At the end of the weekend, your family members can expect the same luxurious treatment on their way back to the airport with airport transport service. This is the only right way to end the festive weekend with assured comfort and safety to provide the peace of mind you need. Your guests will thank you for the luxurious transport arrangement you have made for them where they can feel well-rested before their flight back home.

Ram up your Thanksgiving game by hiring transport services from Jersey Car and Limo. We promise to provide the comfort and luxury you need for a fun-filled Thanksgiving weekend with your loved ones.

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