What do I do if I do not see my driver?
If for any reason you do not see your chauffeur, simply contact our office at (862)233-8400. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
How do I cancel or change a reservation?
Cancellations and changes are accepted by phone only. To view our cancellation policies please view our Terms and conditions.
What kind of vehicles do you offer?
Our Chauffeured service offer Lincoln MKT, Chrysler 300, Toyota Highlanders, Chevrolet Suburban’s and Ford Transit Passenger Vehicles in our fleet.
How far in advance do I need to make a reservation?
Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.
What is the standard gratuity (TIP) you charge on every ride?
All prices are “All inclusive” of tolls tax and gratuity.
What is the STF Fee?
It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.
Are you closed on any major holidays?
No, we are open 24 hours a day 7 days a week 365 days a year.
Do you provide child seats in your vehicles?
Yes. We provide booster seats for kids, if needed.
Do you have a lost and found Department?
Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.
For an Hourly trip, is there a minimum number of hours the vehicle must be rented?
For 4 Passenger Sedan the minimum is 2 hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.
How is the price calculated for an Hourly trip?
For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on a number of hours the vehicle is rented. For hourly rides within the same area, the price will be calculated based on the number of hours the vehicle is rented.
Are your drivers always on time? What if the driver is delayed?
Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the drivers status.
Do you offer shared rides?
No, all rides are 100% private.
What time should I leave my home/office to catch my Flight?
We always recommend that you are at the airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend the time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility for a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.
Do you track my Flight?
Yes, we track all flights and will dispatch the driver accordingly.
Will I be charged if I cancel my existing reservation?
We have a 24 hours cancellation policy. You must cancel 24 hours before the ride for sedan and SUV, 48 hours and more for larger vehicles to avoid the full cancellation charges.
Can I make a reservation without an account?
Yes, you can! it is not obligatory. However, if you have an account and you call back or email us to book another service we will not ask you for all your information again.
Do I get a payment receipt after the trip? Will the driver provide me with one?
Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.
Are the billing transaction dates different from the travel dates?
Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).
Will I be charged exactly what I was quoted?
Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!
What credit cards do you accept?
We accept all major credit cards including Master, Visa, American Express, Discover & Diners Club
If I book my reservation well in advance, do you still need my credit card info?
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.