Question 1

What do I do if I do not see my driver?

Accepted Answer

If for any reason you do not see your chauffeur, simply contact our office at (862)233-8400. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.

Question 2

How do I cancel or change a reservation?

Accepted Answer

Cancellations and changes are accepted by phone only. To view our cancellation policies please view our Terms and conditions.

Question 3

What kind of vehicles do you offer?

Accepted Answer

Our Chauffeured service offer Lincoln MKT, Chrysler 300, Toyota Highlanders, Chevrolet Suburban’s and Ford Transit Passenger Vehicles in our fleet.

Question 4

How far in advance do I need to make a reservation?

Accepted Answer

Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.

Question 5

What is the standard gratuity (TIP) you charge on every ride?

Accepted Answer

All prices are “All inclusive” of tolls tax and gratuity.

Question 6

What is the STF Fee?

Accepted Answer

It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.

Question 7

Are you closed on any major holidays?

Accepted Answer

No, we are open 24 hours a day 7 days a week 365 days a year.

Question 8

Do you provide child seats in your vehicles?

Accepted Answer

Yes. We provide booster seats for kids, if needed.

Question 9

Do you have a lost and found Department?

Accepted Answer

Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.

Question 10

For an Hourly trip, is there a minimum number of hours the vehicle must be rented?

Accepted Answer

For 4 Passenger Sedan the minimum is 2 hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.

Question 11

How is the price calculated for an Hourly trip?

Accepted Answer

For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on a number of hours the vehicle is rented. For hourly rides within the same area, the price will be calculated based on the number of hours the vehicle is rented.

Question 12

Are your drivers always on time? What if the driver is delayed?

Accepted Answer

Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the drivers status.

Question 13

Do you offer shared rides?

Accepted Answer

No, all rides are 100% private.

Question 14

What time should I leave my home/office to catch my Flight?

Accepted Answer

We always recommend that you are at the airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend the time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility for a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.

Question 15

Do you track my Flight?

Accepted Answer

Yes, we track all flights and will dispatch the driver accordingly.

Question 16

Will I be charged if I cancel my existing reservation?

Accepted Answer

We have a 24 hours cancellation policy. You must cancel 24 hours before the ride for sedan and SUV, 48 hours and more for larger vehicles to avoid the full cancellation charges.

Question 17

Can I make a reservation without an account?

Accepted Answer

Yes, you can! it is not obligatory. However, if you have an account and you call back or email us to book another service we will not ask you for all your information again.

Question 18

Do I get a payment receipt after the trip? Will the driver provide me with one?

Accepted Answer

Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.

Question 19

Are the billing transaction dates different from the travel dates?

Accepted Answer

Yes, billing is done 1-2 days before (new customers) or after your travel date (returning customers).

Question 20

Will I be charged exactly what I was quoted?

Accepted Answer

Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!

Question 21

What credit cards do you accept?

Accepted Answer

We accept all major credit cards including Master, Visa, American Express, Discover & Diners Club

Question 22

If I book my reservation well in advance, do you still need my credit card info?

Accepted Answer

Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.

Category: Black Car

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